Eventland Privacy Policy
Effective Date: 01/01/2024
Eventland ("we," "us," or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website (the "Website") and our mobile application (the "App") (collectively, the "Platforms").
Information We Collect:
We collect several types of information from and about users of the Platforms:
Personal Information:
This includes information that can be used to identify you, such as your name, email address, phone number, billing address, and shipping address. We collect this information when you create an account, purchase tickets, or contact us for support.
Usage Data:
We collect information about how you use the Platforms, such as the events you browse, the tickets you purchase, and your search queries. We collect this information using cookies and other tracking technologies.
Device Information:
We collect information about the device you use to access the Platforms, such as your device type, operating system, IP address, and browser type. We collect this information to personalize your experience and improve the security of the Platforms.
How We Use Your Information:
We use the information we collect for the following purposes:
- To provide and operate the Platforms
- To process your ticket purchases
- To send you important information about the Platforms, your account, and your orders
- To respond to your inquiries and requests
- To personalize your experience on the Platforms
- To improve the Platforms and develop new features
- To comply with legal and regulatory obligations
Sharing Your Information:
We may share your information with third-party service providers who help us operate the Platforms, such as payment processors, ticketing providers, and customer support providers. These third-party service providers are obligated to use your information only to provide the services we have contracted for.
We may also share your information with third-party partners who offer products or services that we believe may be of interest to you. However, we will only share your information with these partners if you give us your consent.
We may disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process, or to protect the rights or safety of us, our users, or others.
Your Choices:
You have choices about how we collect, use, and share your information. You can:
- Access and update your personal information in your account settings
- Opt out of receiving marketing communications from us
- Unsubscribe from our emails by following the instructions in the email
Data Security:
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
Children's Privacy:
The Platforms are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at eventland007@gmail.com.
Shipping and Delivery Policy
Effective Date: 01/01/2024
Eventland ("we," "us," or "our") primarily deals with digital tickets, which are delivered electronically. However, some events may offer physical items such as merchandise or commemorative tickets. This Shipping and Delivery Policy outlines how these physical items will be delivered to you.
1. Delivery Methods:
We may use various shipping methods depending on the size, weight, and destination of your order. Common methods include standard shipping and expedited shipping.
Specific shipping methods and estimated delivery times will be displayed during checkout.
2. Shipping Costs:
Shipping costs are calculated based on the weight, size, and destination of your order. The shipping cost will be clearly displayed during checkout before you confirm your purchase.
Some events may offer free shipping for orders above a certain amount. This information will be displayed on the event page.
3. Delivery Timeframes:
Estimated delivery times will be displayed during checkout and are based on the chosen shipping method and your location. These are estimates and may vary depending on factors beyond our control, such as carrier delays or customs clearance.
We will not be liable for any delays in delivery.
4. Order Tracking:
Once your order ships, you will receive a notification email with a tracking number. You can use this tracking number to track the progress of your delivery on the carrier's website.
5. International Shipping:
We may offer international shipping for certain items. International shipping costs and estimated delivery times may vary depending on the destination country.
You are responsible for any import duties, taxes, or fees that may be imposed by your country's customs office.
6. Lost or Damaged Items:
If you believe your order has been lost or damaged in transit, please contact us immediately at eventland007@gmail.com within 7 days of the estimated delivery date.
We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
7. Returns and Exchanges:
Our return and exchange policy for physical items is outlined in a separate document. Please refer to our Return and Exchange Policy for more information.
8. Disclaimer:
We strive to ensure accurate delivery times and information. However, unforeseen circumstances may arise that cause delays. We cannot guarantee delivery dates and are not liable for any damages or inconveniences caused by delivery delays.
We encourage you to review this policy and any specific event details regarding physical items before completing your purchase.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platforms. You are advised to review this Privacy Policy periodically for any changes.
Contact Us:
If you have any questions about this Privacy Policy, please contact us at eventland007@gmail.com.