Effective Date: 01/01/2024

Eventland (“we,” “us,” or “our”) primarily deals with digital tickets, which are delivered electronically. However, some events may offer physical items such as merchandise or commemorative tickets. This Shipping and Delivery Policy outlines how these physical items will be delivered to you.

1. Delivery Methods:

  • We may use various shipping methods depending on the size, weight, and destination of your order. Common methods include standard shipping and expedited shipping.
  • Specific shipping methods and estimated delivery times will be displayed during checkout.

2. Shipping Costs:

  • Shipping costs are calculated based on the weight, size, and destination of your order. The shipping cost will be clearly displayed during checkout before you confirm your purchase.
  • Some events may offer free shipping for orders above a certain amount. This information will be displayed on the event page.

3. Delivery Timeframes:

  • Estimated delivery times will be displayed during checkout and are based on the chosen shipping method and your location. These are estimates and may vary depending on factors beyond our control, such as carrier delays or customs clearance.
  • We will not be liable for any delays in delivery.

4. Order Tracking:

  • Once your order ships, you will receive a notification email with a tracking number. You can use this tracking number to track the progress of your delivery on the carrier’s website.

5. International Shipping:

  • We may offer international shipping for certain items. International shipping costs and estimated delivery times may vary depending on the destination country.
  • You are responsible for any import duties, taxes, or fees that may be imposed by your country’s customs office.

6. Lost or Damaged Items:

  • If you believe your order has been lost or damaged in transit, please contact us immediately at eventland007@gmail.com within 7 days of the estimated delivery date.
  • We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

7. Returns and Exchanges:

  • Our return and exchange policy for physical items is outlined in a separate document. Please refer to our Return and Exchange Policy for more information.

8. Disclaimer:

  • We strive to ensure accurate delivery times and information. However, unforeseen circumstances may arise that cause delays. We cannot guarantee delivery dates and are not liable for any damages or inconveniences caused by delivery delays.

We encourage you to review this policy and any specific event details regarding physical items before completing your purchase.